FAQs

What is Velizen?

Velizen is an online store offering practical and functional products for your home and everyday life, with a focus on organization, convenience, and smart living.

Where is Velizen based?

Velizen is based in Castrovillari, Italy.

How can I contact Velizen?

You can contact us by email at velizen@outlook.it or by phone at +39 377 340 6884.

How long does shipping take?

Shipping times depend on your destination and the product ordered. Please refer to our Shipping Policy for detailed information.

Will I receive tracking information?

Yes. When tracking is available for your order, tracking information will be provided once your order has been shipped.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed or shipped.

What if my order arrives damaged?

Please contact us as soon as possible after receiving your order and provide your order number along with clear photographs of the damaged item and packaging. We will review the issue and assist you with the next steps.

What payment methods do you accept?

Available payment methods are displayed during checkout. Payment options may vary depending on your location.

Do your products have different sizes?

Product sizes vary depending on the item. When a product is listed as Free Size, it means the product is designed as a standard, generally suitable size rather than having multiple size options.

Please always check the individual product description for any specific dimensions or measurements.